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Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: [10/09/2025]

At Sliced-N-Diced (HeartfulSalads), we strive to deliver fresh, nutritious, and hygienic salads to our customers in Trivandrum/Thiruvananthapuram. Since our products are freshly prepared and perishable, our refund and cancellation policy is designed to be fair and transparent.

1. Order Cancellations (One-Time Orders)

  • Cancellations are accepted only if requested within 30 minutes of placing the order and before the food is prepared/dispatched.
  • Once an order has been prepared or is out for delivery, it cannot be cancelled.
  • For prepaid cancelled orders (within the allowed window), a full refund will be issued to the original payment method within 5–7 business days.

2. Subscription Cancellations (Weekly/Monthly Plans)

  • Customers can cancel their subscription anytime by informing us at least 24 hours before the next scheduled delivery.
  • Refunds will be provided on a pro-rata basis for the unused portion of the subscription after deducting applicable processing charges.
  • Same-day cancellation is not allowed once the order is prepared or dispatched.

3. Refunds for Quality Issues

We take every measure to ensure that your salads are fresh and of high quality. Refunds or replacements may be considered in the following cases:

  • Wrong item delivered
  • Damaged, spoiled, or unfit for consumption at the time of delivery
  • Non-delivery due to issues on our end

Customers must raise a complaint within 2 hours of delivery, with clear details and supporting photos where possible.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • If the order was delivered correctly and in good condition.
  • If the customer dislikes the taste, portion size, or ingredients (preferences vary).
  • Delivery delays caused by traffic, weather, or events beyond our control.
  • Failed delivery attempts due to incorrect address or unavailability of the customer.

5. Refund Processing

  • Once approved, refunds will be processed to the original payment method within 5–7 business days.
  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

6. Third-Party Orders (Zomato, etc.)

If you placed your order through Zomato or any third-party delivery app, please refer to their refund and cancellation policies. We will assist wherever possible, but the final resolution rests with the platform.

7. Contact Us

For cancellation or refund requests, please reach out to us at:

Email: heartfulsalads@gmail.com

Phone: 8714501666

Operating Hours: 10:30 AM – 2:30 PM

This gives your customers clarity while also protecting your business from unfair refund demands.